Terms of service

Welcome to Meiva. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

1. 🛍 General Conditions

  • By using this website, you confirm that you are at least 18 years old or using it under parental supervision.

  • We reserve the right to refuse service to anyone at any time for any reason.

  • You agree not to use our products for any unlawful or unauthorized purpose.

2. 💍 Product Information & Pricing

  • We strive to ensure that all product descriptions, images, and prices are accurate.

  • Since our products are handcrafted silver jewellery, slight variations in size, finish, or color may occur.

  • All prices are listed in INR (₹) unless stated otherwise.

  • We reserve the right to change prices without prior notice.

3. 💳 Payments

We accept secure payments through trusted payment gateways including:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if applicable)

All transactions are encrypted and processed through secure third-party providers.

4. 📦 Shipping & Delivery

  • Orders are processed within 1–3 business days.

  • Delivery timelines may vary depending on location.

  • Once dispatched, we are not responsible for delays caused by courier partners or unforeseen circumstances.

(Refer to our Shipping Policy for full details.)

5. 🔁 Returns, Refunds & Exchanges

  • Returns are accepted only if requested within [X] days of delivery.

  • Items must be unused, in original packaging, and with tags intact.

  • Customized or engraved jewellery is non-returnable.

  • Refunds will be processed after quality inspection.

(Refer to our Return & Refund Policy for complete guidelines.)

6. 🧾 Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order.

  • Once shipped, cancellation is not possible.

7. 🛡 Intellectual Property

All content on this website — including logos, product images, designs, text, and graphics — is the property of [Your Brand Name] and may not be copied or used without permission.

8. ⚠ Limitation of Liability

We shall not be liable for:

  • Indirect or incidental damages

  • Allergic reactions (customers are advised to check material details before purchase)

  • Delays due to courier or force majeure events

Our liability shall not exceed the purchase amount paid for the product.

9. 📧 Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. 🔄 Modifications to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time. Updates will be posted on this page.

11. 📍 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, and any disputes shall fall under the jurisdiction of courts in [Your City, e.g., Pune, Maharashtra].

12. 📞 Contact Information

For questions about the Terms of Service, please contact us at:

📧 Email: support@[yourdomain].com
📞 Phone: +91 XXXXX XXXXX